Refund & Exchange

📦 Important – Please Record an Unboxing Video

Dear Customer,

To ensure a smooth and hassle-free exchange or replacement process, we request you to kindly record a clear video while opening the package.

Since our products are shipped directly from our verified suppliers on our behalf, we want to make sure you receive the correct quantity and product in perfect condition.

🔹 Please Follow These Steps:

Record a continuous video before opening the package.
Clearly show the outer packaging and shipping label.
Record the full unboxing process without pause or cuts.

🔹 In Case of Any Issue or if you receive:

Missing items
Damaged product
Wrong product
Quantity mismatch

Please share:

The unboxing video
A clear photo of the shipping label for Order Verification
A photo of the product received

Once verified, we will initiate a replacement.

⏳ Replacement Timeline: 3–5 business days after approval.